Return Policy

Return Policy

LiveOakMed’s general return period is within 30 days of delivery.

Restocking fees may apply for assembled and bathroom related products.

Outside of this general return and restocking policy there are manufacturer specific requirements.

For Example: Mangar Health's Specific Policy

We provide a range of products, users, and manufacturers each product can be governed by a specific requirement or regulation. 

For example, hygienic and cross-contamination laws govern many of our products. These laws and LiveOakMed’s policy restricts returning items that have been opened and in bodily contact with the end user. This policy and these rules also may apply to those hygenic products used in the bathroom or worn by the customer.

We enforce and follow these product-specific regulations to protect our customers. This policy removes any possibility of our clients receiving an unhygienic product. In summary, products that you would be hesitant to purchase used will have a particular return policy. Those products that are deemed unable to be returned can and will not be acceptable for return.

Please contact us directly to provide a thorough description of the return policy for a particular product to confirm its coverage. 


Return Procedure

The order must have all of their original parts, packaging, manuals, and warranties in a like-new condition.

Contact us directly via phone, chat, or e-mail for return authorization.

Please have your original LiveOakMed order number available to begin the return process. After contacting LiveOakMed and determining it falls within its policy, we will quickly provide return authorization and instructions. This return authorization includes an RA# and any special return instructions.

The return’s instructions will include a shipping label. Once the return has shipped, received, and inspected we will apply a credit to your original form of payment.

In situations where the product has been determined to be outside of its return policy (damaged, worn, incomplete, or in an unlike new condition) full credit will be unavailable.


Items Under $30 Cannot Be Returned

Purchases made under $30 cannot be accepted for return. The costs associated with returning items below $30 are unsustainable. This, of course, is for items that have not been damaged during their delivery.


Orders Damaged During Delivery

Please inspect your order’s packaging once it has been delivered. If you find damage or any issues with its condition, please contact us directly. We can quickly start and manage the replacement procedure.

Please notify us within 48 hours of the damaged order’s delivery. If we do not receive notification within 48 hours, we are unable to start processing a replacement.

We will dispatch a replacement, and we will arrange with our freight carrier the retrieval and return shipment of the damaged item.


Order Cancellation Policy

Canceling an order following its processing may result in restocking fees. Many of our items are processed and shipped within 1 or 2 business days.

If the order has been handled by one of our warehouses and shipped, restocking fees would be included in the refund to cover this service. These restocking fees cover the cost of processing, preparing, and shipping the order.

Please contact us as soon as possible after your order has been placed to cancel.