If you are purchasing products as a private individual, you have the right to cancel an order within 30 days of receipt by you (as long as the product you ordered isn’t a made to order/special order/non-returnable item).
If you do wish to cancel an order, please request a return authorization by phone to our Customer Service Department via phone, email, or chat.
The product must be returned in an unused condition and with the packaging complete and intact.
You must then return the item/s to us with immediate effect and at your own cost, in an unused condition and with the packaging complete and intact.
Once we have received the returned product/s in an unused condition, with complete packaging, we will then arrange for a refund of the cost of the order to be made either by sending you a cheque or by refunding the credit or debit card you originally made the payment with. This will be made within 14 days of receipt of the return of the product/s.
If you cancel an order and return the products stating that the product/s are faulty, and subsequently it is deemed that the products are not indeed faulty, or if the products are returned in an opened state which means we are unable to resale the item, then no refund will be provided and the product/s will be returned to you. We reserve the right to charge for packing and despatch of such items.
Orders will be processed and despatched providing the payment and address details are correct. Our included delivery times of 3-5 days are quoted as a guide. LiveOakMed will not accept responsibility for transport delays or late delivery due to circumstances beyond our control. Goods will be despatched to the delivery address advised at the time of order.
For expedited delivery costs please contact us or view live estimates in the shopping cart during checkout. These estimates are based on the weight and zip code for delivery.